[Resolved] Tikona — Bill Generation after disconnection | |||||
I used the service for approx 2years. Suddenly the network stated disconnecting frequently. I lodged 15-20 complains in 2months. The engineer visited himself said that there are some issues in this area and recommended me to change the service provider. So, I surrendered the service on 6th Nov and stopped using the service completely. Again in dec they generated the bill and charged for upto the date until I mailed them again for surrender. (Note: No usage have been done) I wrote multiple mails and talked with their executives number of times but they were adamant. Now they are threatening to lodge a complain in court and the advocate suggesting to pay the bill as it is small amount. (I paid the amount but the company should understand that they are in the telecom business not in the extortion one.) Do business ethically, if you want ot survive in the long run. Was this information helpful? | |||||
May 27, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Apr 22, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Kedia, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care. Verified Support Apr 23, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Kedia, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||||
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