Tikona — Bill generation after disconnection request | |||
Hi Team, Subscriber Id - [protected] This is to report that I have several times asked the Tikona team to disconnect my Internet connection starting from 17th of Jan, 2015. They do not disconnect the connection and they keep sending SMS and emails to pay the bills for the next year and so. Tikona did torture me with their pathetic connectivity issues for over 1 and half year and now they are not even disconnecting the connection. I have authorized the Tikona team in writing to come and collect the equipments from my house. But, instead of collecting back the equipments, they just try to call me to continue with their service. They have even generated a new bill from Jan 2015 to Jul 2015. Request the management to intervene and block all SMS and calls to my number and also ensure that they arrange for an engineer to visit my house and collect back all the equipment at my house. You may treat this as my final decision NOT TO CONTINUE WITH TIKONA and a written authorization. Even after 15 days(6th Feb, 2015), I have received an automated call from[protected] to pay the bill, please ensure that all sms and calls to my number are STRICTLY BLOCKED IMMEDIATELY. AND ALSO DISCONNECT MY TIKONA CONNECTION IMMEDIATELY WITHOUT ANY FURTHER DELAYS. IT IS ALREADY 15 DAYS NOW. You can send someone to collect all the Tikona based equipment from my house. Regards, Vinod. C. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Nair,
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we confirm that your disconnection request is in process.
Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Feb 6, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care