[Resolved] Tikona — Bill, payments and service termination

green555

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600021

Sir,
My customer id is [protected] and i am not using your service for the past 4 months. But still paid all the bills. My last payment was rs.438 on 3 april 2017.
I requested for my service termination on 4th april 2017 but still i received a bill. On your selfcare portal it showing bill of rs.574 and a reminder email received showing bill of rs.344.
This is really causing headache to me. I am not at all using your service and requested for termination then why you are sending me bills like this and that too in higher amounts.
Reply me through e-mails as i am not interested in wasting my time by arguing in the phone.
Send a service termination confirmation letter before sending your technician to collect the modem.

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May 18, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Sundar,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Apr 18, 2017

Updated by green555 Sir,
What is the meaning of account termination is under process? why are you taking such time and generation bills in-between that time and making it as a arrears. Stop sending such bills, Now again I received a mail stating to pay Rs.574 for 7 April to 7 may and that should be paid before 22 April.
Why are you generating bills when service termination is under process and I already disconnected the service.
And what is the meaning of full & final settlement when I already made payment for unused service?

Verified Support

Jun 15, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Sundar,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 2 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.

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Comments

green555

from Chennai, Tamil Nadu

Sir,
What is the meaning of account termination is under process? why are you taking such time and generation bills in-between that time and making it as a arrears. Stop sending such bills, Now again I received a mail stating to pay Rs.574 for 7 April to 7 may and that should be paid before 22 April.
Why are you generating bills when service termination is under process and I already disconnected the service.
And what is the meaning of full & final settlement when I already made payment for unused service?