[Resolved] Tikona — Bill sent/ taking follow-up after connection closed

[email protected]

from Morjim, Goa

Address:	Pune, Maharashtra, 4111019
Website:	Tikona.in

I had sent an request for connection closer for ban –[protected] & service id – [protected] on 17th april 2017 and confirmed on follow-up calls that i don't want 1) connection to be kept on standby mode with deposit amount nor 2) wants to transfer to someone, on call to customer care (5to 6 time) and then confirmed on mail as well.

And my connection was disconnected on 3rd may but still they sent me a bill for period 7th may to 6th june 2017.

Till date tikona calls me everyday for retention and for bill payment and eveeytime, i convey same thing but they keep calling.

I can't pay bill for nonused service (Haven't used since 3rd may till date) and for delays from their side.

Thanks,
Sarika

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May 27, 2017

Complaint marked as Resolved

They delayed connection closer and sent sent advance bill for future duration and constantly taking follow-up instead of updated thair system with closure.

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Tikona Digital Networks Customer Care's response Dear Ms. Dhepe,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.