[Resolved] Tikona — Bill surcharge and denial to refund deposit amount after disconnection | |||||
Tikona is asking for bill surcharge for period of 45-60 days which is period from initiation of disconnection request and actual disconnection from their end. There was absolutely no internet usage from my end during this period as per instructions given on call for request for disconnection. I have proof in email for date of request for disconnection. Their executive have confirmed zero usage of internet during this period. Still tikona is not refunding my deposit amount saying i will have to bear the auto generated bills until final disconnection from their end. Even i am getting threading calls from their legal departments... This is ridiculous!! Was this information helpful? | |||||
Sep 17, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Aug 11, 2016 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKAUG09040 to your case. Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in Regards, Tikona Care Verified Support Aug 12, 2016 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. This is a gentle reminder to follow-up on your concern listed on Aug 9, 2016. Request you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TTIKAUG09040 in the subject line. Regards, Tikona Care Verified Support Aug 17, 2016 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line. Regards, Tikona Care | |||||
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