[Resolved] Tikona — bill without service, harassment and not refunding my deposit amount

pacificocean

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

I have taken tikona connection in 25 dec, 2017. They couldn't provide the service or speed as promised. Not a single day has gone by without connection issue. I called engineer to resolve issue. Many a times there was no response. He came once and said some issue about new tower interference.
I asked for disconnection. And he said he will get it done.
After 20 days i started getting bills without using any service.

I called to customer care for disconnection and refund on 19 jan 2018, they are saying we will not refund money, also i wrote a mail for disconnection and for refund 1300. Kindly refund my deposit amount because not got services properly.

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Mar 23, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Verified Support

Feb 19, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.