[Resolved] Tikona — Billed for service not used

shahidb

Address:	New Delhi, Delhi, 110025
Website:	WWW.TIKONA.IN

User id : [protected]
Hi,

I was on rental plan with bill generated for 849. Shortly password expired and i was unable to do so as the registered mobile no sim was damaged. I informed them to have the password changed but no help was provided.
They were not able to authenticate me and in turn started the plan 500. I didn't use there service as i was unable to login due to password issue.
Now they have sent bill for 2446.27. The service was disconnected after three month of my request initiation. They have not been responding to my emails.
Now i have been receiving calls for legal notice and action.

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May 22, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Nov 02, 2016

Updated by shahidb my contact no
[protected]

Verified Support

Nov 03, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Babu,

Greetings from Tikona.

We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.

Regards,
Tikona Care

Nov 03, 2016

Updated by shahidb My request was in May and terminated in Sep.
May i know thw reason why?

Attached screenshot of mail supporting my stand.

This is harassment from you and you call this service.

You still want me to pay all dues incorporated by you.

Nov 03, 2016

Updated by shahidb I appreciate for response. This was very late from your side.

I am sorry but i will not make this payment Rs 2, 346.47/- because of lapses from your side.

You have replied lately after 4 months.

Please call me for settlement i will pay you just 848 thats all.

Why should i pay you for service not used and loops in you service and response.

Verified Support

Nov 07, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Babu,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs. 2, 346.47/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Nov 16, 2016

Updated by shahidb my account was not terminated as per my request.

You are again harassing me, account was terminated after increasing my dues to 2346 for pending 848. after 3 months.

i have all the evidence supporting this.

You still want me pay for service not used. Can you check last time i used your service.

i have been getting calls claiming to be from court and forcing me to pay the entire 2346 amount. else legal action will be taken.

I need intervention in this else i will have to take action.

Nov 16, 2016

Updated by shahidb I am ready to negotiate but not on your terms. Please stop harassing me. i dont want unnecessary calls irritating me.

you have record of each and every interaction, check them, analyze them then call me with valid response