Tikona — Billed for unused data - data being vanished.

Address:	411040
Website:	WWW.TIKONA.IN

TIKONA CARE This is bring to your notice that, I had complained for several times and brought to your notice that the following things are happening at my end while using Tikona Broadband. 1) After the complete usage of data, I had opted for 1GB top-up, but I was given only 99mb data to used with the speed of 4MBPS. This has happened in the month of Sep-Oct2015. I feel that there is a cheating done with me. After this I was told to by customer care to upgrade my plan from 15GB Data usage to 30GB Data Usage. I did so. :oops: :( 2) And After Upgrading the plan to 30GB, I never used Data up-to Maximum 21GB in 30-days or Maximum 1GB per day, but recently I found that in 9-days between(26-Dec-31Dec) my Data got used 19GB? How can it be possible when I am only using my internet for browsing and emails. :( 3) Today (12.41am Date:[protected] also I was shocked to see, 5GB drained out from my data pack in just 1day.:( 4) To save my data usage i am shutting of the entire connection by logging off, but still the data gets disappeared, its amazing. From your side the customer care suggested me to change the password, which I did, but still the DATA is being getting vanished in few minutes. Kindly look into this matter seriously, and reset my data otherwise i will have to go for disconnection and stop using Tikona Services for sure. Thanks and Regards Asif