[Resolved] Tikona — Billing after account closure

[Resolved] Tikona — Billing after account closure

S Sivarajpathy from Bengaluru, Karnataka

My customer id is [protected]. I have requested for account closure by july 2015. I have explained the customer care about the account closure a lot of times. The last time they asked me to pay bill by aug 16 and they also said that there will not be any bill produced after payment. Now am getting bill with the penalty charges and also call from their layer stating it is a civil complaint. I getting so much mental stress because of this. It is a fraud from the service provider that they have not closed it on time. Why should the customer penalized for the same. Was this information helpful? No (0) Yes (0)
Dec 21, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Oct 31, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Kumar, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs.1, 599.82/- at the earliest. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care
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Comments

Surya Kiran y

from Mumbai, Maharashtra

First mail details to

[protected]@tikona.in

By govt rules, every tele organisation need to have this.

Then register complaint again them online with department of telecommunication

Http://pgportal.gov.in

User your mobile recorder to record calls and keep them handy as evidence.

Ask compensation for mental torture and harassment

Spread this to o