Tikona — Billing even after Cancellation and Harassment

Address:

Indore, Madhya Pradesh

My Tikona ID is [protected] and I had a cancellation request with them between March 27-29 as their internet speeds sucked big time. I had told them about the issue on March 14 but instead of 4Mbps, I was getting only 0.7 to 1.5 Mbps. They even told me that they will credit me 1000 rs for the duration of the issue, however, got no credit from them. After about 1 month I got a new bill and was surprised to get that as I had already requested to cancel my service. I called them up to see what was the issue - they replied that your previous request was closed as we were unable to confirm with you. I was appalled with the company's stupidity - they never called to confirm. If in any case my phone was out of range - they could have emailed me to confirm..but Noooo. They chose to close my request. In any case - why do they even need to re-confirm this in the first place - I had personally called - verified my identity - and requested to cancel the service. They said that I will have to pay that amount and they will file another cancellation request this time. I told them that it was your mistake for not cancelling so why should I pay? I got no adequate answer from them. Next month - I got another bill and was told that I will have to pay this also. I got pissed off and told them that I will never pay for something for which I had already requested to cancel. They sent a representative to my place to collect money but I refused him and explained my situation. He told me that "just don't pay, tikona is known for cheating customers. Their access point near my location is recommended to have only 8 connections max. but they are providing 30+ connections through it." - No wonder I never got full speeds. Then the constant automated calls started coming everyday - 2 or 3 times. I blocked those. They started calling from new numbers and this time I got the opportunity to talk to 2 of their representatives. Luckily I had recording software and in the recording they clearly said that they closed my 1st request and had no answer when I told them that could have contacted me through email or next day through phone. They can call me 2-3 times to collect money but they cannot make 1 genuine call to confirm cancellation - which in the first place didn't even require reconfirming as I had confirmed my identity during my cancellation request. Now they started with fake/harassment calls about lawyer from Delhi Narendrr Kalra. The lady in question was rude/arrogant like "Tikona will surely collect money from you and you will even have to pay legal bills". As soon as I told her that I have recordings of your representatives and I will file consumer complaint..and I am recording this conversation also - her tone became passive. My sincerest request: 1) Please stop them from harassing consumers. 2) Please fine them for following such deceitful, harassing, and unethical practices. 3) They need to credit my account for 1000 rs and remove bills for the past 3 months as the cancellation request was sent around March 27-29. 4) Their representatives need to stop telling lies that cancellation requests are not taken on the phone and they should only provide recommended connections on 1 access point.