Tikona — Billing harassment

Address:	Pune, Maharashtra, 411045
Website:	www.tikona.in

HELLO, my name is Sachin.D. my tikona id - [protected], i had been using tikona broadband since 2014, been paying every bill, when i used the net promptly, but had delay when i was not in pune, so, the issue is, i called up tikona care that if you can keep my net on hold as i was about to leave pune for some while, i requested for one and half month of safe custody that is may 2014 and half month of june. but he said one full month can be kept in safe custody and not half, so i said keep one full month.. that was done. I left pune then, may month passed off, then came june, in june automatically the next bill got started and the connection got activated, i wasn't aware of that.. but after few days i got to know that Tikona resumed my connection, so one month bill i.e rs.1700 around was now pending, was applied to me without any usage of the internet. So july 25th 2014, i called up the customer care, i requested that one bill is already a burdon over me without even using the net. so before the another bill gets genereated again disconnect my internet right now.. i requested him several time. but he was kind o[censored]sing his business tactics, not accepting to disconnect, but i wasn't disappointed with the service or anything, but i wasn't in pune, so rather than increasing the bills uslessly, i was requesting to disconnect thats it.. but he was not doing so, then i said i won't be responsible if the another bill gets generated, already one has!! he said our ppl will call you and resolve the problem, i said that we will see later on, fist you disconect the net. he didn't. and asured that our ppl will call you and so on.. that night on 12 am the next bill got generated as of wich i was not at all welcoming... this is annoying and disgusting. Then i posted complaint on tikona forum. they replied, that your connection is cut because you didn't pay the bill.. as if i have cheated them, used the internet and ran away... they said now you will have to pay outstanding of Rs. 3, 872.03/- for Full & Final Settlement of your account. Now what kind of settlement is this.. they are charging me double, okay i'm ready to pay 1700rs, of the June month cuz i forgot to extend the safe custody of june month, fine, i shall pay for it without questioning.. but not for the bill which got generated on july 26th. i had already called up and asked them to disconnect. This is the complaint no 18947458, which he gave me. and tikona calls kept coming that the records keep saying pls pay the bill plz pay the bill which is irritating... and Tikona says me that you didn't pick up the call when we called you, i say first of all i care for my time, not their's i called up tikona care many time but didn't through. so rest its not my fault that i didn't pick up their calls, now you know it why. Anyway, In short, i'm liable for paying only one month bill, not two month. and that too without even using it.