[Resolved] Tikona — Billing issue

kalib30

from Chennai, Tamil Nadu

Address:	Bangalore, Karnataka, 560100
Website:	www.tikona.in

Hi,
I am the customer for tikona for last 2 years, recently i have disconnected my connection on dec, still i am getting calls stating i have to pay the money, i have called to cust care and they said your bill is already generated so you have to pay the amount, i have sent many mail to them including their appeal authority, but no one responded properly, and i got vexed and i called to cust care on jun22 and they said if you pay money of 909 at that day jun22 it is full and final settlement and i have paid the amount, sitll i am getting calls from legalcols stating i have to pay the remaining amount, i have mailed them called to [protected], [protected] but no response.

Thanks,
Kaliprasad
[protected]

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Aug 25, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2016

Tikona Digital Networks Customer Care's response Dear Kaliprasad,

Greetings from Tikona.

Please be assured that your concern listed July 16, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Verified Support

Jul 25, 2016

Tikona Digital Networks Customer Care's response Dear Kaliprasad,

Greetings from Tikona.

With regards to your concern, we confirm your Tikona service has been terminated.

We would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care