[Resolved] Tikona — Billing issue

neeleshtiwari111

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110015

Sir/ma'am
I am Neelesh Tiwari had been using your broadband service since September 2015, but in june 2016 there was connection issue and broadband connection was not working since then, and regarding this i logged many complaint to customer care but problem was not resolved and after couple of weeks i got to know that in the your area(Kirti nagar 110015) is now not feasible this our service therefore i asked for termination of service and now your company is asking for bill of 2 month that is July and august.Now after asking for termination they didn't do it and also service was not available to us. and now bill is generated.
is that justified?
it is requested to you to make this situation comfortable.
Thank you

Neelesh Tiwari
service ID:[protected]

Was this information helpful?

No (0)

Yes (0)

Jan 1, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Tiwari,

Greeting from Tikona,

We have checked and found your account has been terminated as per your request.

We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.

Regards,
Tikona Care

Verified Support

Nov 29, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Tiwari,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.2, 669.00/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care