[Resolved]  Tikona — billing issue

Address:

201003

My tikona id is [protected].in spite of making the annual payment, bill is getting generated monthly. Big cheating and harassment practice by the broadband service provider.
I opted and paid for the annual plan for 10 mbps speed in dec'18 where i was told that i don't need to pay a single penny for 12 months. After that i received several mails from tikona to upgrade to 5g with a one time payment of rs.2000/- and the new speed of 50 mbps would be started in the existing plan. I made the payment of 2, 000/- for the same as well. Again, a bill of 2, 000/- rupee was generated and on asking to the customer care, they started explaining hidden charges which was never told at the time of making the annual payment. On asking for disconnection and refund, received several calls from tikona but they are not agreeing for the refund. I asked them to get this bill waived and i will continue with what i was committed initially, but they have refused to do the same as well.
Request you to pls intervene and get the monopoly of the service provider resolved.

Thanks,

Sachin kumar
Mob: [protected]
Email: sachin. [protected]@live.com