[Resolved] Tikona — Billing issue when requested tikona internet connection close | |||||
After multiple calls and complaints, we decided to discontinue our tikona internet service. We raised this concern to tikona customer care, before 15 days of billing cycle (last week of june, 2016). tikona representative assured for service discontinuation from the next month.in-spite of this we dropped multiple emails to customer. [protected]@tikona.in for confirmation from registered email id, but no one replied. Post multiple calls, we talked to another representative and manager. then they said, next billing cycle is open and we have to pay the next month bill. This is ridiculous and direct way to cheat customers. being a service provider, such company should stop using all such ways to earn money and start giving good service. Was this information helpful? | |||||
Aug 23, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jul 19, 2016 Tikona Digital Networks Customer Care's response Dear Astha, Greetings from Tikona. Please be assured that your concern listed July 18, 2016 has been noted and our team is working on addressing the same. Regards, Tikona Care Verified Support Jul 22, 2016 Tikona Digital Networks Customer Care's response Dear Astha, Greetings from Tikona. With regards to your concern, we confirm that your disconnection request is in process. Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona care | |||||
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