[Resolved]  Tikona — Billing monthly internet charges - even after disconnection request

Address:	Ahmedabad, Gujarat, 382421
Website:	www.tikona.in/about-us

Customer ID: [protected]
On 14th Jan 2017 I have got SMS from tikona that my bill overdue is Rs.405.16/-. I called customer care center, got the reply that it is cumulative of safe custody charges, per day charges from 6 Jan 2016 on wards.
On 16th Jan 2017, i checked Tikona bill, it shows 1260.13/-. I called customer care center and i have received a reply that the billed amount is cumulative of safe custody charges, Jan month bill (Rs.800/-), one day charge (Jan 6th - Rs.25/-).
Below are my queries,
1) on Nov 6th, when i called tikona customer care and requested for disconnection, your tikona customer care executive advised for safe custody and confirmed that safe custody charges will be waived off. Then why safe custody charges Rs.183/- is shown in the bill.

2) On Jan 6th i have requested for disconnection and i have not used the service, even then tikona have billed for one day charge (6th Jan 2017) - Rs.25.81/-

3) As i have requested for Disconnection on 6th Jan 2017 and not using tikona internet service since 6th Nov 2016, tikona have billed me for the period 7th Jan 2017 - 7th Feb 2017 - Rs.800/-.

4) After 6th Jan, around 5-7 customer care executives called me from tiknoa customer care center, recommending to go for low price plan (or) transfer the plan to friends / new location (or) hold the account and confirmed that safe custody charges is waived off. Even after these many confirmations from tikona customer care, they are billing safe custody charges.

Regards,
Arivazhagan