[Resolved] Tikona — billing related issues | |
My user id in tikona is [protected], i took connection on septempber 2nd and i have paid the same day 3070 rs and took which is the plan validity till 3 months. But from october 15th onwards i got messages about billing. And asking me to pay 1560 rs. I was shocked. After that i have called 3 consecutive weeks and they said we will update you on this and get back to you soon. But no response till but calls and messages are coming continuously. I don't know whom i need to escalate this and whom i need to approach. But really its an unnecessary headache. I request you all who ever reading this. Please don't go for tikona service. We all need to teach lesson to these people. Its my humble request. Was this information helpful? | |
Dec 4, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Oct 31, 2017 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, please contact us on our Customercare number[protected]. Regards, Tikona Care. | |
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greeting from Tikona,
We have checked and found your account has been terminated as per your request.
We have escalated the case to our concerned team to calculate full and final settlement amount, post confirmation received we will update you accordingly.
Regards,
Tikona Care
Greetings from Tikona,
We have checked and found your account is terminated as per your request.
As full and final is concluded, we request you to make payment of Rs 1, 063.52/- at the earliest.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care.