[Resolved] Tikona — Bills generated for non used internet services
A
Amarnth
from Chennai, Tamil Nadu
Address:
Chennai, Tamil Nadu, 600119
Website:
www.tikona.in
Hello,
I selected Tikona Broadband for internet connection. I paid them for three months initially, but on the second I went outstation and informed them to disconnect. They failed to do so and started generating bills for successive months. Without using any of their services they had generated a bill amount of Rs-2199. I informed many times on call and whenever they call, their response was also not gud and made me irritated . So i left as it is. Now they have sent a Demand Notice for the payment of bill for non usage of services. This is very insane and how can they charge me for which i don't even use a single byte of internet data. Help me out if this issue. However I'm not going to pay any of those bills and they are asking me return the modem which was bought by self.
Service ID : [protected]
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Jun 4, 2017
Complaint marked as Resolved
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
May 03, 2017
Tikona Digital Networks Customer Care's response Dear Subscriber,
Greetings from Tikona.
We have checked and found that your account has been terminated as per your request.
Post devices recovered from your premises, full and final settlement amount will be concluded.
Regards,
Tikona Care.
Verified Support
Jun 24, 2017
Tikona Digital Networks Customer Care's response Dear Subscriber,
Greetings from Tikona.
We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 2 Paisa / MB (excluding tax) with speed up to 4Mbps.
For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in
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