[Resolved]  Tikona — Broadband

Address:	Indore, Madhya Pradesh, 452001
Website:	www.tikona.in

I have requested them to discontinue my broadband account on 15th Feb 2017 and I have already paid them till 26th Feb 2017.

At the time of disconnection, I asked them, do I need to pay anything or any refund in my account? They said nothing to pay as you are already paid till 26th Feb 2107.

Now on 2nd March 2017, they email me the regular bill of Rs. 862.50, SMS me that amount of Rs. 166.07 pending. Two different kind of communication from the company :)

When I asked them on hotline why those charges, they are telling me that since you canceled the plan we will charge for 7 days. Whereas i was 11 days overpaid at the time of cancellation and even they deduct 7 days, they should refund me for remaining 4 days.

Really, a loud company with un-sensible customer support guys, who will just read what is written and will never understand customers. This is what I get after being their customer for 5 years and somehow managing with their below average services.