Tikona — Broadband connection

Address:	New Delhi, Delhi, 110060
Website:	www.tikona.in

We had taken a new connection on october 13, 2015 in the name of kaushik . We had subscribed a plan of 4 mbps. During the demo of the service it was 4 mbps. We paid rs 4500/-. Later in the day we were getting only 0.4 mbps. We tried calling the customer care for 4 days but it was of no use. We later asked for a disconnection which they accepted on october 16. From that day it is still processing and they have not disconnected it. We started using internet from different service provider and now they are asking us to pay for the 20 days we are not using. Now they are telling that they will need another 20 days for disconnection and we are supposed to pay for the days we are not using when the problem is from their end. we would like our money refunded back to us.