[Resolved]  Tikona — Broadband connection

Address:	Mumbai City, Maharashtra, 400078
Website:	www.tikona.in

Email sent to tikona which is self explanatory


Hi prakash bajpai/tikona,
Are you still a running company? Do you believe in customer satisfaction? Do you have any idea how are your agents and engineer's working? Are they capable enough of resolving issues? This service company is like cheating the people.
I really don't know if someone is going to read this email with proper attention. Being the ceo of the worst isp in india you might be seeing tons of emails like this daily, which may not affect you. However being a customer who pays the hard earned money to get this freaky service but being a customer i can't. I am reaching this point of extreme mental harassment i have absolutely given up on tikona, i do not understand that what's the deal with these guys, i've probably made over 250+ calls to them complaining about frequent disconnections of a few seconds but they never fixed the problem.

Most of the time i am not able to use the service due to some or the other technical issue and whenever i call customer care, they say "switch off and on the adapter and laptop" still the problem persists they say they will fix the problem remotely so keep the adapter on for the next 24 hrs" but nothing happens.

Please take this connection off, and right now refund my amount and don't ever propose your connection to anyone who needs a serious network without any latency. Your agents think your customer's are fool.

Due to no connectivity i could not pay my bills on time which resulted late fees and interests to me.