[Resolved]  Tikona — Broadband CPE not collected on disconnection - User Id [protected]

Address:

Chennai, Tamil Nadu

I got a new Tikona broadband connection on Dec 4, 2014 which worked for two days only. After repeated complaints to Tikona Customer Care, the connectivity problem was resolved on Dec 14, 2014 and worked fine till Dec 24, 2014. From Dec 25, 2014 it stopped working again and I went in for a disconnection request. I received the disconnection intimation mail from Tikona on January 11, 2015, asking me to return the CPE within 7 days failing which I would be charged Rs.1500. They had also given me the number[protected] of SPS MESH SOLUTIONS K PALANISAMY who would collect the CPE from my premises. I have been calling this person since Jan 14, 2015 every day asking him to collect the CPE. Though he promises to send somebody every time I call, nobody has turned up to collect the CPE. Most of the time he does not pick up the phone. I sent a mail to the Appellate Authority of Tikona as well as the Customer Care complaining about this but still nobody came to collect the CPE. Today (Jan 21) they have sent me a final bill asking me to pay Rs.1500 as I had not returned the CPE within 7 days. There is a small note however in the bill which states that if the CPE is returned within the next 48 hours, the amount of Rs.1500 need not be paid. So again I started a hectic round of dialling[protected] of SPS MESH SOLUTIONS K PALANISAMY who promised to send somebody today but did not. Later in the day, he did not answer my repeated calls. I am sure that the same situation would prevail tomorrow also and I would not be able to meet the deadline of 48 hours through no fault of mine. On browsing the net, I came across similar situations faced by several customers. This seems to be the modus operandi of Tikona. I am surprised how a Company can carry on these unethical activities with such impunity on such a large scale without anybody to question them and this seems to be going on for years now. I have taken every effort possible to return the CPE in time but the company's intention seems to be to cheat customers and extort money. Now I will wait for them to come and collect it whenever they feel like it and of course, I am not going to pay a single penny.