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Tikona Digital Networks

[Resolved]  Tikona — broadband disconnected but getting bill for unused data

I had raised a request to disconnect the connection on 5th but tikona disconnected the service after a week and i have not used any data. But tikona send me a bill to pay 650 rupees. I have the proof saying that i have not used any data. On 22nd nov 2017, one guy called me and saying that i have to pay 5000 rupees otherwise that guy will file the case. Now i have decided to file the case against tikona. I have recorded the audio conversation.
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Jan 3, 2018
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Nov 22, 2017
Updated by r155 I have the proof for raised the complaint to close the connection and not used any data. Why should I pay 650rupees for 5days?
Verified Support
Nov 23, 2017
Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.

Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.

Regards,
Tikona Care.
Nov 23, 2017
Updated by r155 Hello,

Tikona Customer id - [protected]

Regards,
Verified Support
Nov 24, 2017
Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Nov 22, 2017. Kindly share your details with us for further assistance.

Regards,
Tikona Care
Verified Support
Nov 26, 2017
Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have not received your information; hence we consider this case closed from our end.

We now request you to share your detail on our official Tikona Forum - forum.tikona.in

Regards,
Tikona Care
Dec 03, 2017
Updated by r155 Hello,

TIkona Registered Contact Number is [protected]. The issue is not yet fixed.

Regards,
T.Periyasamy.
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Comments

Hello,

TIkona Registered Contact Number is [protected]. The issue is not yet fixed.

Regards,
T.Periyasamy.
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