[Resolved]  Tikona Broadband ISP — Tikona DEMAND NOTICE

Address:

Gautam Buddh Nagar, Uttar Pradesh

Tkona Representative Law firm Delhi and Gurgaon portrayed a horrendous image of the company - The services are more than pathetic Customer Care Sucks!! - Disconnection request takes literally 2 months. Legal Companies Jump in simple and straight: "Demand NOTICE was sent and payments are not done" hence: "Court Case is Filed We are sending Legal Notice" ( 6th JAN 2015 ) "Court case will be Filed You did not accepted Legal Notice" ( 8 JAN 2015 ) " You will be issued summons by tomorrow " - (2 March 2015) Court case # ?? Not provided. Facts: - Asked for termination of connection in month of August, Customer care : takes 15 days for disconnection, 24 hrs to process request. - Asked for disconnection again by the end of September: despite of the request, regular bill cycle Continued. with "late fees" - Asked for disconnection to customer care : " Takes 15 days for disconnection" wait till that time . ( Month of October ) - Asked for disconnection in writing again, disconnection processed in November, Late Fees added till then. - Bill paid in November with due amount only. 'Late fees - Informed and not paid as due to the reason that the connection was Never discontinued but deliberately being added on with "late Fes". - Disconnection as per Tikona on 23rd October 2014 12:53:46 PM, Customer care says "that some representative will come and collect the equipments, the NOC wil be provided there and then. " - 12 - NOV 2014 - DEMAND NOTICE Fired by company - 17th NOV 2014, Replied that No one appeared to collect the equipments. - 21st Nov 2014 - Representative appears and collects the equipments, Provides NOC. - 26th Nov, TIKONA Sends Bill for 400+ amount -- reasons unknown. - Tikona DID NOT SENT ANY BILL in DECEMBER. - Tikona Sends Bill again " Previous dues = 287" Replied to Cutomer care, no replies, Replied to J. NAIR office email address. Got acknowledgements. - 7th JAN 2015 Got reply form J Nair's office to pay 200/- as final amount to be paid. - 18th JAN 2015, Replied to reconsider again. - 29 Jan - Got Tikona Bill again - Pay Rs 287/- ( 87 Rs of Taxes . on Late Fees ) and BOOM again ! -- 2nd MARCH - LAW AGENCY from GURGAON Breaks in -- "You did not paid the dues, Demand Notice was sent, total dues are 1700/- ( 1500 for equipments - already collected by Tikona agent, provided NOC, + 200/- residual amount ). ( Today spent 4 Hours collecting the all information, finally documented in proper manner ) Wish if I could penalise Tikona for pathetic customer care service, unlawful activities for: - Sending Demand notice while agent comes and collects the equipments provides back NOC to the user. - Unknown calls from law agencies, at any moment of time in the day, saying heavy terms for "Legal Notice: Demand Notice", "Summons", "Court case", just for total of 1700/- in totality, that I already paid and invested my trust in Tikona as ISP. The least they should avoid Legal agencies for requesting for mere residual amount of Rs 200/- that is again sent back for reconsideration.