Tikona — broadband issue

Dear sir / madam,

I am writing to you to raise an issue about broadband internet

Service id: [protected]

The issue that i have experienced was: the internet is completely slow and frequent disconnections since day 1. Customer service support is extremely worst and not getting any proper resolution. Also, multiple times issue has been highlighted to the area service manager and he is not responding with proper answer.

Few of complaint references raised regarding service problem in the last few days,

Mar 23rd
1-[protected]
Mar 25th
1-[protected]
Mar 26th
1-[protected]
Mar 26th
The complaint raised with [protected]@tikona.in but no response received.
Mar 31st
1-[protected]
Apr 1st
1-[protected]
Apr 11th
1-[protected]
Apr 13th
1-[protected]
Apr 14th
1-[protected]
Apr 15th
1-[protected]
Apr 16th
1-[protected]
Apr 17th
1-[protected]
Apr 19th
1-[protected]
Apr 20th
1-[protected]

See the tremendous worst service provided by tikona by taking advantage of covid'19. We are paying the complete amount for this kind of worst service. Tikona is not providing any service at a lesser cost due to covid then why a customer has to adjust in this situation. It's a one-time resolution that needs to be provided by tikona. But, tikona is providing such a worst attitude toward the service complaints and not actioning any.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Thanks & regards,
Pradeep gowrisankar