[Resolved]  Tikona — Broadband service

Website:

www.tikona.in

I think Tikona's business model is to cheat customers of their money. This is what happened with me.

1. 3 month subscription taken by me
2. The connection timeout issues were very common and customers care was never available on call.
3. I had to use other broadband services after the first month of tikona usage, because of their pathetic service quality.
4. 3 months expired and within 4-5 days got bill for another month.
5. I told the customer care, who called me, of the poor service and requested disconnection immediately.
6. Inspite of my multiple requests, my connection was not closed and tikona offered me 1 week for free usage for checking if the service has improved.
7. I used the connection only after the operator confirmed that i will not be charged for it.
8. I found the service not good again and requested them to discontinue my connection.
9. Tikona raised another bill, now for 2 months payment.
10. They have no system of keeping track of commitments given by their technical team.
11. I did not pay the bill and was harrazed daily with 4-5 calls for bill payment
12. The billing department were often rude, yet i gave them the time i can to explain the situation. I asked them to roll back one month bill for getting any payment from me.
13. This went on and i got another bill with 3 months bill.
14. All this while i was not even using their services, had dissconnected their wire etc.

To put the long story short. Tikona has non-existent technical team, and a big team for calling customers and harrasing for bil payment. My query.

1. Leaving the story aside, can the company continue billing a customer month on month, when he has not paid a months bill (in post paid connection)
2. How can we make the customercare people accountable for their promises, as the next customer care rep can outright deny the promises made by the earlier person.
3. In the events of non-bil payment (under protest) is it right on the part of Tikona to call the customer multiple times a day and harrass for bil payment.

Today i went on to clear all dues and requested them not to send me any more bills and close my account. Can't take it any longer. (my fight lasted 5 months)