[Resolved] Tikona — Call charge on toll free number and not getting speed what i paid for

Mesmora Fashion Destination

from Kolkata, West Bengal

Address:	Surat, Gujarat, 395006
Website:	www.tikona.in

I have called on toll free no of tikona digital networks fo complaining as i was not getting the speed i paid, i paid for 4 mbps speed though i got onli 512kbps from last two months and during this time it only connected as 4mbps 2 to 4 times and i didnt get any valid response from them they just keep on telling me its secondary policy going on again and again thoug i know that then keeps on hold many times and when i cut down the phone i was charged 20 rs on tatadocomo sim on toll free no.

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Sep 4, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2016

Tikona Digital Networks Customer Care's response Dear Ms. Bhalala,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Aug 04, 2016

Tikona Digital Networks Customer Care's response Dear Ms. BhallaI,

Greetings from Tikona.

Thank you for writing to us on forum, however we understand that though you have been facing technical issues you have not called our Technical support and registered your complaint for faster resolution.

We request you to contact our customer care number[protected] and please give us an opportunity to resolve your issues at the earliest.

If you still feel our Technical support was unable to resolve your issues, please feel free to write to us on this forum.

Regards,
Tikona Care