[Resolved] Tikona — Calls and SMS from Customer Care even after requesting several times not to do so

Vinodcnair82

Address:

Bangalore, Karnataka

Hi All, Subscriber ID: [protected] This is to report that I keep getting calls from Tikona Customer Care for renewing my plan even though I have requested several times not to call me or message me on any of the numbers given by me. I have spoken to 2 to 3 supervisors and also mailed Jayakrishnan Nair(Nodal Appellate) and to surprise I still get calls to my number and my wife's number. Request the concerned management authorities to strictly guide the team not to call the customers when they have requested not to be called. Hope this reaches the right audience. Regards, Vinod. C

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Aug 14, 2020

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Vinod,

Greetings from Tikona.

Please be assured that your concern listed July 27, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Nair,

Greetings from Tikona.

With regards to our conversation on July 28, 2014, we confirm the renewal of your plan for the period July 26, 2014 to January 25, 2015.

We also acknowledge the receipt of Rs. 6740.06/- on July 28, 2014.

Further, we confirm that the bill reminder calls have been stopped against your account.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care