[Resolved] Tikona — Calls threatening legal procedure for not paying bill but no details given | |||
I was a user of tikona services ( id - [protected] ) for about 2 years and I had never defaulted on my billing. I stopped using the services in november 2013 and in Feb 2014 I paid the last dues wherin on call, the customer care representative told me my connection would be cancelled. I had not heard from them till yesterday when I got a call from some random number telling me that a FIR has been lodged in mumbai against me for non payment of bill. I asked him that Tikona should call me or send the bill to my email Id and only then I will be able to validate the call. Today I got the call again from same guy and he told me the same again. I have called tikona customer care three times but I have not got any response. I need this matter sorted and closed ASAP. Such calls are very unfair and rude, not to mention very disturbing too. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Ms. Sofat,
Greetings from Tikona.
With regards to your concern, our team member tried calling on your registered mobile number however there was no response.
We confirm that your Tikona service account has been terminated.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 500/- as the CPE device was not recovered.
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
We request you to clear the payable amount to avoid bill reminder calls for your account.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, our team member tried calling on your registered mobile number however there was no response.
We confirm that your Tikona service account has been terminated.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 1, 500/- as the CPE device was not recovered.
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
We request you to clear the payable amount to avoid bill reminder calls for your account.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed June 18, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care