Tikona — Cancellation request still not processed

thomasjohnaj

from Surat, Gujarat

Address:

Chennai, Tamil Nadu

I have requested to cancel the tikona Broadband connection on 16-9-15. I got a confirmation call regarding the cancellation of the connection.Now they had generated a new bill for october 2015 and when i called the customer care they were telling that there is no request being raised from my side to cancel it. And if I have to terminate the connection I have to pay the bill amount for the month of october( advance bill system). Please help me to sort this out.

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Tikona Digital Networks customer support has been notified about the posted complaint.

Oct 01, 2015

Updated by thomasjohnaj my user id for tikona account is [protected]

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear John,

Greetings from Tikona.

Please be assured that your concern listed Sept 30, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

thomasjohnaj

from Surat, Gujarat

when I will get a confirmation. They are asking for payment of the october month . Bill has to be generated by 26th september and I informed tikona that I want to cancel the connection on 16th september which is prior to the bill date. Please make it fixed as soon as possible as i dont want any more calls from tikona asking for the advance payment

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Thomas,

Greetings from Tikona.

With regards to your concern, we confirm that your disconnection request is in process.

Post termination the devices will be recovered from your premises and the Full & Final calculation amount will be calculated.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards
Tikona care

thomasjohnaj

from Surat, Gujarat

To your kind notice, my account is still not suspended and I am repeatedly getting calls from tikona asking to pay the bill ( for the unused service. I have requested to close the connection two months back, havent used the service from then). instead of a confirmation regarding the cancellation of my service. What sort of procedure is there with you that is taking a duration of two months and more to process my request!!!