[Resolved] Tikona — Charging after cancellation of my service

Dhaksh04

from Vasai-Virar, Maharashtra

Address:

Thane, Maharashtra, 401208

I have applied for cancellation of my net service in july 25 because that time i was going abroad so they as per my request cancellewd the plan but they were not sending me any confirmation so i talked to them for some no. Of days finally they send me a written confirmation saying no dues and your service is cancelled they were not removing the cable and adapter from my home i asked them why so they said you can keep them if you want to use anytime you can use but i removed the cable that time only now they are telling me you are using net service you are charged 1200 something payup and harrising me

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Nov 22, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKOCT09724 to your case.

Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Verified Support

Oct 12, 2016

Tikona Digital Networks Customer Care's response Gentle Reminder

Dear Subscriber,

Greetings from Tikona.

This is a gentle reminder to follow-up on your concern listed on Oct 9, 2016. Request you to share details in order for us to assist/resolve your concern.

Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKOCT09724 in the subject line.

Regards,
Tikona Care

Verified Support

Oct 13, 2016

Tikona Digital Networks Customer Care's response Final response

Dear Subscriber,

Greetings from Tikona.

We have not received your information for us to take it forward. We now request you to share your detail on our official Tikona Forum - forum.tikona.in by mentioning the reference number in the subject line.

Regards,
Tikona Care