[Resolved]  Tikona — Charging Bill but not resolving network issue, not disconnecting

Address:

Lucknow, Uttar Pradesh

Regarding my connection no. [protected]. I am extremely sorry to say that despite my repeated complaints on Tikona toll free number as well as emails on verious dates since 03.08.2015 as well as appeal to Mr J. Nair - Appealate authority, they could not solve, sofar, the problem of - no network/slow network/tripping network problem. I had waised lot of my valuable hours on their Tollfree number as well as sending email for resolution and it is confired that the said company is only interested in charging bill without providing satisfactory services hence I had requested for Disconnection on 03.08.2015 vide requsest no. 1-[protected], but disconnection also not placed sofar. Today I have once against requested the said company to disconnect my connection with out any delay as per my earlier request number mentioned above and refund me the money deposited for connection, advance payment as well as for the days connection did not work as per TRAI guidelines. I again request them to please take prompt action for disconnection and refund of money as per my request dated[protected] so that I may take connection of another company as I am feeling lot of trouble without Internet connection. Now I do not hagitate to say - It is a Dishonest Internet service provider, do not care the customers but interested to charge Bill without services, even delayed tactice is being adopted by them in Disconnection. As per TRAI guidelines in case of disconnection request - the disconnection should be made within 7 days. Tikona even don't follow the set guidelines of TRAI. I request to please take up the matter on appropriate forum or guide me accordinglt Janardan Prasad Srivastwa [protected], [protected]