[Resolved]  Tikona — cheat company tikona

Address:

Mumbai, Thane, Maharashtra, 401209

This company is a cheat. The representative showed me a demo with 2MBPS connection and during the demo the internet was working great with a download speed of 2 MBPS and an upload speed of 900 KBPS. Based on this I booked a new connection (4mpbs) and the installation team came to my apartment and I asked them to show the signal strength and speed before actual installation. The signal strength was 13% and download speed is only 350kbps and I told them to cancel the connection. The tikona representative told me that he will speak to the office and disconnect it with two weeks. After three weeks I got a call from Tikona team that my usage is around 15GB. First of all the installation itself was not done and how can I use it. They can easily find out who is using it and disable it. Even after repeated calls they are not disabling the connection. I guess the tikona executive is selling the information to outside world for some cheap money. I sent an email to CEO prakash.[protected]@tikona.in‎; [protected]@tikona.in and customer care still no response. I realized that still consumers dont have any rights in India. This is my horrible experience in my life time. Please don't try the internet connection given by this company they know how to cheat & frustrate the customer only. The customer care of tikona is world's worst service I ever seen