[Resolved]  Tikona — Cheat in the waiver of the billing

Address:	Thane, Maharashtra, 401303
Website:	www.tikona.in

No Wavier received for the non Use. In-fact extra cost gone for claiming the wavier. Very Bad customer service. My Service Id - [protected]. My Name is Devang Jariwala. I have put the request for the shifting of my connection on 14th August. Your team ensured that the shifting will done by our engineer within 24 Hrs. But till 18th Aug I have not received any calls nor any one turn to me. I again called and conveyed your team on 18th. Still not received call till 21st. After 21st call from my end on 23rd I received the call from your end stating that we are standing below your building Where is your flat. I told I am in office now and cant attain you now come after 7.00 PM or else come on Sunday. After to this non of your team revert. One lady to whom you have given the contract I use to call him regularly her name was Sushma. I received her number from one of your engineer to whom you have assigned the job. He stated for Virar we no one look for complaints call this lady and get it done. Hence from that point I was continue follow up with this great lady who just give me the timings but never send the engineer. One fine day I got irritate and complain to your office that I will not pay the bill. Hence your costumer care told sir don't pay the bill there will be no charges levied on you. Still this month bill is been added of that. After long struggle with all this one day the guy again called me at 3.00 PM that we are standing below your Building. This was the day of the Ganesh Chaturti, were I have gone to the Native place. Now if you say I am out of Town when you came means it is like I have to always be there for your service or what?? You are the service provider or I? Cant got this policy. After to this with great struggle one fine evening the guy came to my room on told that some disk is not visible from here so we cant install in your balcony and the installation will be at terrace. As this society is not mine and will have to follow the rules. In the evening no one is allowed to go to terrace. Than the fine day of 27th September the Engineer called Guy visited who I think is not having any degree, He installed and work successfully. Thanks for that. Now the came the time of payment. I Have already intimated all this to your customer team 2 times and both assured that the mail will received within 7 days for the confirmation of wavier which is not delivered till date. Don't know what are the ethics of your company working. now for the total non working days according to me is 45 days for which the wavier is of only 120/- cant understand the maths of your company. Over to it the 100 Rs penalty for the delay hell... Please here the recording of my talk with your so called customer care agent. If you are giving me the wavier of 120 only than use to suppose my monthly billing is of 90/- Rs only. So do let me know that billing plan is change or what. Hence from here now I will pay only 90/- Rs for every month.