Tikona — Cheating by tikona broadband - plan 675

Address:	560037
Website:	DON T KN OW

I have taken a wireless connectoion, Plan 675/- pm from TIKONA in Bangalore on 22 Feb 16. At the time of installation, the service engr and the area manager told me to pay Rs. 675x3 and installaltion as Rs. 250/-. I have paid an amount of Rs. 2605/-. On 29 March I got a bill from them as below :-

1st Recurring charges for the period 22-Feb-2016 to 06-Mar-2016 which is Rs. 325.86/- (pro-rata basis)
2nd Recurring charged for the period 07-Mar-2016 to 06-Apr-2016 which is Rs. 675.00/-(advanced rental)
One time charge: - Installation fees Rs. 750.00 /
Service tax 14.5% Rs. 253.87/- total bill was generated Of Rs. 2004.73/-.

I sent a mail to adjust the amount of Installation charges to my account. On 21 Apr they told it c annot be and I have to pay the amount Rs 171. to continue service. The same has been not agreed by me.

SINCE THE INSTALLATION DATE, MOST OF THE DAY AFTER 11.OO PM THE SERVICE WAS NOT AVILABLE. ON QRY SERVOR DOWN OR SOME OTHER REASONS RECD. THE SPEED IS ALWAYS BELOW 2 MPBS. ON QRY IMMEDITELY THE SPEED WILL INCREASE TP 3.OO +. I STRONGLY FEEL THEY ARE DOING IT DELIBERATELY. THE SERVICE ENGR TOLD ME THAT THEY HAVE NOT TOLD THAT THE SPEED CAN BE UPTO 4 MPBS AND ALWAYS WITH 4MPBS.

I REQUEST PUBLIC NOT TO BE CHEATED BY THIS FIRM. I HAVE DECIDED TO INFORM MY FRIENDS IN MY AREA NOT TO TAKE THIS CONNECTON.

I AM ALSO GOING TO PUT UP THIS MATTER TO TRAI FOR THEIR OPINION WHAT ACTION CAN BE TAKEN AGAINST THIS FIRM FOR SUCH CHEATING.

saseendranathan cp [protected]