[Resolved] Tikona — Cheating consumers by not providing minimum basic services | |||
I have been using tikona for quite some time. The major problem with these guys is that the internet stops working for 7-8 hours especially around midnight, i work virtually and this is a major issue. I have lost quite a lot of money because of this. They don't even allow waivers because minimum time for waiver is 24 hours but i have paid for 24x7 internet and come on this is 2015! 7-8 hours is ridiculous. Either there tower is damaged or they are going under maintenance. The fastest way to even reach these guys (not toll free numbers) takes atleast 10-15 mins. I have to wait 30 min on the phone just to hear them say we can't help check your connectivity tomorrow. And if you i am late on payment they just call incessantly to let me know that i am behind on my payment. Perfect customer service. The problem is not only with connectivity, the speed is of concern as well i have paid for 4 mbps and most of the time its 2-2.5 mbps that is not what i paid for... And everytime i say that i don't want your connection they just tell me sir it won't happen again..and round and round..probably this is the last month and i will be switching to a different vendor. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Subscriber,
This is a gentle reminder to follow-up on your concern listed on July 28, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL4148 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on July 28, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKJL4148 in the subject line.
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKJL4148 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care