Tikona — Cheating customer support from Tikona | |||
Cheating customer support from Tikona Please help me out of this hell cheating service !!! Is there is no way we can stop such cheating companies ? For past 30 to 40 days i have been following up with Tikono customer care executive for my plan change, My Bill date 7th of every month Due date: 22nd of every month I have paid Rs.1000 for 999 yearly plan change by September 21st, but till now that was not happened instead they have deducted those amount for earlier 550 plan and sending due amount SMS now. I have spoken to multiple Tikono customer care executive, every time I am calling customer care and telling the same stories again and again to different people. Worst customer support: Reasons. 1. Even while speaking to customer care, my call disconnected twice . 2. Everyone says they will collect details and call back, but non have turned back. 3. No record maintained about customers previous call 4. One says my plan will be changed without further charges, but another says they cannot change the plan. My bad luck I have associated with for Tikono, trying hard to get out of this hell. But they neither provide solution nor providing proper disconnection. I will consider my 1000 rupees thrown in dustbin, let it be wasted. But please help me out of this hell cheating service, it is wasting my time and energy a lot. Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 9 Comments | |||
Comments
Dear Karthick,
This is a gentle reminder to follow-up on your concern listed on Oct 27, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKOC3942 in the subject line.
Regards,
Tikona Care
This is a gentle reminder to follow-up on your concern listed on Oct 27, 2015. Requesting you to share details in order for us to assist/resolve your concern. Kindly share your details with us on [protected]@tikona.in mentioning your assigned reference number TIKOC3942 in the subject line.
Regards,
Tikona Care
As I have already updated 7th is my billing date, and I am about to get 3rd month bill now without using facility. Instead I am getting call and sms to pay bill everyday for past 15 days. Tikona very sincere and eager in receiving the amount, not worrying even one hundredth of it about the service issue, disconnection, billing issue. I was told to send email with the request ID provided in this forum, even for that I have not received the reply. In such competitive telecom industry, I am surprised to see Tikona still providing such poor customer service. Remember even small scale industries providing best customer support nowadays. If Tikona continue providing such service, soon they wont be in market. Let this organization count their days. Hats off on frustration.
Its getting worse day by day, i am getting my 3rd month bill due without using the service. Again a person from tikona contacted 5 days before, collected the information and told he would get back in 48 hours. He pretended like a very responsible person, i thought at least he will be an exception in Tikona but not right. There seems some special clock for tikona where their 24 hrs or 48 hrs means something different. I hate to use any more hard words, it disturbs me a lot receiving SMS / Phone calls from Tikona for payments. One thing is clear, you guys gonna delay this for some long time and at the end you going to tell me to pay some several thousand for all these month as my broadband plan not changed. How come you guys doing such a cheating very daringly to customers, feel like prey to your torturing customer service. Is solving plan change issue takes months..? Do you really think this will retain existing customers or will it get anymore new customers?. I want this to be fixed before this Friday (13.11.2015) completely else i may need to write even harder. Do not disgrace yourself even more .
Its getting worse day by day, i am getting my 3rd month bill due without using the service. Again a person from tikona contacted 5 days before, collected the information and told he would get back in 48 hours. He pretended like a very responsible person, i thought at least he will be an exception in Tikona but not right. There seems some special clock for tikona where their 24 hrs or 48 hrs means something different. I hate to use any more hard words, it disturbs me a lot receiving SMS / Phone calls from Tikona for payments. One thing is clear, you guys gonna delay this for some long time and at the end you going to tell me to pay some several thousand for all these month as my broadband plan not changed. How come you guys doing such a cheating very daringly to customers, feel like prey to your torturing customer service. Is solving plan change issue takes months..? Do you really think this will retain existing customers or will it get anymore new customers?. I want this to be fixed before this Friday (13.11.2015) completely else i may need to write even harder. Do not disgrace yourself even more .
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your contact or Tikona User ID details. We have assigned a reference number # TIKOC3942 to your case. Requesting you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in
Regards,
Tikona Care