Tikona — Cheating customers through tikona instrument penalty

Last week Friday (02/19), Someone called me by representing himself as Delhi Court lawyer, stating that Tikona Digital Networks filed 420 case against me for not paying the penalty for not handing over the Tikona Instrument.

I have paid Rupees 3600/- though I have not any mistake and when i try calling that lawyer, he is not picking up my call.
I tried calling him from different numbers, but still no response from him. That shows how Tikona is dealing with customers.

I still don't understand, why a well known firm like TIKONA behaving like this with customer.

I am working for a reputed software company and I am not ready to be cornered with those cheating cases.

Dear Subscriber,

Greetings from Tikona.

Please be assured that your concern listed Feb 22, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

I have paid around 4k as penalty for not returning the device.

It's not my fault. After calling and sending several emails to customer care finally they came today to collect device.

I have a simple question here, for any organization customer care will be single point of contact and its their fault .

I need the amount that i paid as penalty rupees 4000/-.

Dear Mr. Seshasai,

Greetings from Tikona,

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Hi,
May i know how final calculation and settlement process happen in tikona?
I have paid a penalty of 3600/- unnecessary already last week. Today(02/27) i have received a mail asking me to pay another 1500/- as penalty...what's happening..this is really frustrating thing.
I have already handed over modem to bangalore tikona manager MR. Santosh reddy and contact number is
[protected]..he told me that i will receive e-receipt for that and I have not received that receipt so far.

I will not pay even one pie as penalty now.
Please check with that manager and this is not my fault at all.

Device recovery happened after i do number of calls/mails and now you people asking me to pay another penalty on me

Below is the mail i received on 02/27
your service has been terminated on Date:
2/22/2016 07:24:47 PM

Mentioned below are the Full and Final Settlement details for your Account no.[protected]

Amount Payable : 0.00/-

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services since you failed to surrender the modem even after several intimation from our end.

In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id

Regards,
Customer Care
Tikona Digital Networks

How many times my connection will be terminated..i have request termination in Aug 2015 and i have received final settlements mail thrice so far.

Last week i received mail that connection terminated on 22/02/2016 and received another mail today that connection teimated on 29/02/2016

Again they are asking me to pay another 1500/- in latest email

This is rediculous..though i have handed over modem i have not received e-receipt


Latest email

This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Mr. VENKATA SESHASAI,
As per your request for termination of Tikona broadband [protected], registered against your name, your service has been terminated on Date:
2/29/2016 09:29:43 PM

Mentioned below are the Full and Final Settlement details for your Account no.[protected]

Amount Payable : 0.00/-

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services since you failed to surrender the modem even after several intimation from our end.

In the event of not being able to clear the penalty charges of Rs 1500/- along with the outstanding dues (if any) we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings, criminal as well as civil, against you at your entire risk, costs and consequences.

In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in from your registered email id

Regards,
Customer Care
Tikona Digital Networks