Tikona — Claiming Amount due for their mistake

Address:	Kolkata, West Bengal, 700059
Website:	Tikona.in

I have been using Tikona for around 8-9 months in the city of Kolkata. Needless to say the service is a disaster. The internet connectivity would go down ever other day. When I would reach out to the Customer Care they would not resolve it immediately nor send any technician to check the issue. Despite many odds I continued using the service by paying bills even for the days I did not receive any service. In the month of April, I had to vacate the rented place and move out. I raised a cancellation request over phone to the Customer Care, approximately 15 - 20 days before my moving out date. They did not pay any heed and every time some one would call and ask me to continue the service. Despite my repeated attempts to inform them to collect their equipment before I vacate, they put a deaf ear for my requests. When I had to leave the place I even requested the landlord and security in charge to let the Tikona team collect the equipment if they come within the end of month. They agreed to my request and proposed that they will allow any Tikona employee before the next tenant moves in. They did not do so until June 2015. After momths, I am receiving emails from Tikona asking to pay the equipment fee and last month rental which I did not use. Paying the amount is not a big deal, but I am not liable to pay for any mistake of the service provider. I did everything possible from my end to keep the Service Provider happy. The service provider has always been the insincere in this Customer-Service Provider relationship. Consumer Name: Sudhir Kumar Suru Service Provider: Tikona Digital Networks Dispute Amount: Rs. 1086.6 Reason: Service Provider negligence.