[Resolved]  Tikona — Claiming o[censored]sage of service even when the services was not working

Address:	Varanasi, Uttar Pradesh, 221007
Website:	www.tikona.in

We have acquired internet services from tikona digital networks in october 2015. But the internet serivce never worked smoothly, in 1st month itself we had register a complain about the non-working of the modem, or internet services. The complain was never resolved on ground, no body came to correct it. I think it happened only on paper as we received the email that it is done.

We have complained many time to the representative that we are not getting the services but he was least bothered. During this time we were getting billed, we tried paying the billing through the same person in cash but he refused to collect the amount, we tried to contact tikona on email with the information that please send someone to collect the amount but our emailed remained unanswered. Only call were coming from the customer-care to whom i have mention the problem but only thing they were bothered was the amount. Finally i have paid the amount online in april 2016 with one of the customer care representative promise that he will solve the matter as soon as possible but the problem was not solved even after the payment in april 2016. Then finally we asked the same person who have installed the modem and serivces that please disconnect the serivces and also send the email to tikona that please disconnect the services.

Same thing happenend with discoonecting of the serivces that no one was bothered about that also.
After following regularly with the rfeprentative of tikona he came to collect the modem

but tikona is saying that now we have pay the modem charges and the usage charges of 3927. We have pay for the serivces which we have not received.

We still have paid rs.2527 even when we have not received any serivces at all. And now we have to pay rs.3927

please help us