[Resolved] Tikona — Closing my connection | |||
This is regarding my Tikona connection. User ID [protected] Service request number: 1-[protected], 1-[protected] 1-[protected] I am facing issues with it for the last 3 months and raised complaints 20 times. Your so called "technical " support tean is not capable of resolving it. Customer support executive will mimic the below script 1 as i am using service since march 2 give me last opportunity 3 as i can see last time you issue was not resolved, i will give you proper resolution(does that mean the previous ones are fired from company since they are not capable enough) 4 then she asks to keep the connection in some monitoring(sounds some ICU) mode and will disconnection request will remain open. I am not sure what must have happened to the earlier ones. 5 then I say "no, don't resolve it, just send somebody to close it" Then the Customer executive will fool me saying"anyways your billing cycle is 7th, till the time use it" and this cycle continues forever... I had read on internet that Tikona is "faansi ka fanda" and you will never close the connection once it is started. I had made clear in the month of October that I will not be paying November bill if i face one more issue. So please please please close my connection or let me cut the wire by myself. If you do not want to mention "Poor connectivity" as the "reason", you are free to mention whatever you want such as "Customer relocated" or "customer died". Thank you, Lalit Dode Was this information helpful? | |||
Dec 24, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Nov 23, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Dode, Greetings from Tikona. We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||
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