[Resolved]  Tikona — Complaint against executive

Address:

New Delhi, Delhi, 110018

Hi. First and for most, my cust id is [protected]under the name of nivriti mukherjee. I had used tikona for some time but after november 2015 i got shifted and there was no conectivity at my new address so i had to get it disconnected. The executive who came for the disconnection took the device and wire which was about 15 meter or more long which was paid and not free from tikona. He said that he would update all the details for disconnection with tikona and we would receive a call. We kept waiting but that call never came. But thought that it was through. Now suddenlly i recieve a call from some advocate that they are sending me a notice for non payment of my bill. Now i asked them they said that they can't do anything the payment needs to be made or else i will be sent a notice which as a decent person i don't want so i made the payment. And updated them with the details. Now as a cust care you tell me who is at fault, me who trusted tikona or that executive who took advantage of the situation. I am paying extra for no reasons.. If i try to contact cust care then that no. Is also not responding. Who should we ask? The name of the executive's name was umesh.
His contact no. Is [protected].
And when i called to ask what happend he talked to me very rudely and said he doesn't work for tikona any more and disconnected my call.
I have tried emailing but my mails are coming back..