Tikona — Complaint Against Fraudulent Act by Tikona Broadband

Dear Sir/Ma’am,

Customer Name: Akram Sayyed
Customer ID: [protected]
Earlier, I was using a plan of 10mbps for Rs589 including GST of Tikona Broadband and I got an offer for 40mpbs for same amount of Rs589 and when I had spoken to the customer care person regarding this offer, he told me that you have to pay in advance for 3 months which was 589*3=1767 and my SEP and OCT bill outstanding amount 589*2=1178+118 of late payment charges and 250rs for shifting charges, So I told him to provide me total amount and give me waiver on my late payment charges, He told me to pay a total amount of 3195 Rs and on 28 OCT, 20 I paid 3195Rs, Now I am getting messages of bill payment of Rs632 and when I have spoken with the customer care person regarding this, they are saying that there was an installation charges of 632rs, I told them that this charge was not said by the customer care at the time of payment, know they are doing apologies for this and telling me to pay the bill of 632rs. If the charge was hide by the customer care side then why should I bear this.
I request you to take action on this fraudulent act by Tikona Broadband that they have hide the charges from me and given me an ultimation that if you not pay this then the service will been stop.
I have attached ScreenShort, highlighting the payment amount and bill generation amount. Please check it.

Thanks and Regards,
Akram Sayyed