Tikona — Complaint against tikona broadband for irrelevant demand notice and harrassment

Address:

New Delhi, Delhi, 110025

I had requested Tikona to disconnect mine services after so many complaints for their improper network.
They never sent a single engineer to mine house to check the connection.
Finally I asked them to disconnect the connection.
I got the connection on 8th of July after paying Rs. 2130/- which has 2 month advance rental.
I did more than 10 complaints of the improper network but nobody attended.
Finally I wrote a mail for disconnection on 5th September as below :
[protected][protected][protected][protected][protected][protected][protected]--
Subject : Close my Tikona Account - [protected]
Dear Tikona Team,
I regret to state that Tikona is one of the worst broadband services, I have experienced, due to which I am suffering from last one month now.
Everytime I complain to customer care, they either say there is some problem which will be resolve in 4-8 hours or they will say that there is no problem.
But the bottom line is that I cannot use the services as there is huge connectivity issue. When I ping and check, I can see packet loss of as huge as 78%.
No engineer ever came to my house to check my connectivity till date.
Therefore, I request you to close my tikona account and refund my money for the remaining days.
Please make sure in case there is no resolution of this email, I will take this to consumer form and this email should be seen as the last resort to resolve the conflict.
Regards,
Aleem
[protected][protected][protected][protected][protected][protected][protected]---...⇄
I received an acknowledge of this email also from the customer care as below:
[protected][protected][protected][protected][protected][protected][protected]---...⇄
Dear Customer,
We thank you for writing to us.
Your online request number is 1-[protected].
This is an auto-generated response to confirm that we have received your email. Kindly do not respond to this mail.
Your email will be attended within the next 72hrs through a call or email.
We will revert to you through Tikona.[protected]@tikona.in email ID. Please do not respond to this email ID, you can write to us on [protected]@tikona.in if need be.
In future, we also request you to mention the user id in the mail, to enable us to process your request at the earliest.
For technical issue, we would urge you to call our 24x7 toll free number[protected] and Press option 1 for Technical.
You can alternatively reach our Technical support desk through[protected]*(from anywhere in India) where your call will be prioritized.
For billing related or other queries you can call our toll free number[protected] between 8am to 12am and Press option 2. We have enhanced this option to further give you access to the following information without waiting in queue to an executive officer to attend to your queries.
For last bill Amount and Payment Pickup
Last Payment details
Plan change Request
Password reset
Regards,
Customer Care
Tikona Digital Networks
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Finally they sent an executive to collect mine modem and other accessories on 30th Sept.
I had series of calls with billing department and was assured that no payment needs to be done.
I also receive SMS from Tikona that mine pending bills are clear.
Now I get a demand notice from Tikona for Rs. 1196/-.

I want to request Tikona team to stop this type of harassment else they can be sued for this act.
I have all the mails and proof against them and ready to produce in consumer court.
Please look into this matter very seriously to stop further such instances.

Regards,
Aleem