Tikona — complaint for irresponsible bill of Tikona.

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had a Tikona Internet connection, ( Your Tikona Service ID No [protected] & Billing Account Number[protected] which I stopped using because my company had given me a free internet dongle and also because i had shifted from the flat in which I was living to a nearer PG. I have cleared all my dues given the full and final payment online.I also have a proof in my e-mail id sent by Tikona customer care.

I had given the internet modem to the people who shifted into the flat, I knew them personally and told them to give the modem to the Tikona workers when they came to collect the modem.

I received a call from the Tikona worker that he want to collect the modem i told him to go to the same place and collect it. He did collect the modem and it was all over. But suddenly after a month and half they had given me a bill. i did not understand and try to call the customer care but could not talk to them because of indefinite waiting time, then i written them a mail that your worker had already collected the modem.

I have proof (the person who hand over the modem), why do i not give the modem. What's in it for me, I don't have a use of that modem.
Then after November they start calling me from various numbers threatening me that's it's a small amount(1500) as a penalty for not returning the mode, you should settle this. I told them the same but they do not listen.
Now I am fed up, Please it's not my fault if their workers are not loyal, I have done my part I also use to recommend Tikona despite of its bad image in the market.But now i know why it is.
Why would I lie, they don't understand that. If they drag me to the court they would regret it because if I am involved i will claim for more than the amount.

Please help me, resolve this issue .