[Resolved]  Tikona — Connection close and refund issue

My name is Om Prakash Sharma, I'm using tikona for last 1 year and my connection username/ID is [protected], many times i face internet connection problem but they usually fix in 1-2 days, last month i face the same problem, not able to connect with internet, i raised multiple request, try to connect with customer care, local tikona support but no one respond, i raised connectivity issue request on 21 july and wait till 26th july but no one responded, i complaint multiple time but they tell only one line, , *we will fix this by today*

At last i decided to close my tikona connection and request to close connection, , now 19 days are over but still no one is listening to me, they haven't close my connection yet and even not refunding my amount, , i don't know where to connect, i tried multiple time but no one is responding

i have all the recording and mails that i send to tikona for this issues as proof if required
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Sep 24, 2022
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2022
Tikona Digital Networks Customer Care's response
Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.
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