[Resolved] Tikona — Connection issue

jishan007

from Tumkur, Karnataka

Address:	Bangalore, Karnataka, 560067
Website:	www.tikona.in

Hi,
I am Tikona Broadband user from Bangalore with user id [protected]. I have been facing connection and speed issues from the beginning.I have started using tikona from 8th February. I am using 1050 rupees/ month unlimited 6mbps plan. I have never got the speed. I have called tikona customer care hundred times but resulted in no help. Engineer also visited my place thrice. Nothing has been fixed yet.I am facing this issue from 15th February. Everyday i am facing trouble to connect internet as well. I dont have wifi router. I have lan cord directly connected to my laptop. I am very much disappointed with this value for money and failure in committment. I have spent lot of time over the phone talking to customer care. This isnt been a reliable connection for 1 percent. I will be highly obliged if you kindly look into the matter and fix it as soon as possible.

Jishan Ghosh
[protected]/[protected]

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Apr 20, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Ghosh,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care

Verified Support

Mar 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Ghosh,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.

Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care