Tikona — Connection not disconnected even after 25 days of making acknowledging the request | |||
I made a disconnection request on 9.11.2014 " Service Request Number 1-[protected], dated : 11/9/2014 03:53:12 PM". I received a confirmation request on 10.11.2014. Since 20.11.2014 I have been continuously making calls & reminding the customer care to disconnect the service every other day. Every time I was assured of getting the final payment email within 48 hours, but never got it. On 3.12.2014 when I called the customer care the lady told me that the disconnection team called me & I haven't picked up the call, but I never had received any call from Tikona. One of your customer care member even told me that my request for disconnection has been cancelled. Each time I have called the response I got from your customer care is that they have escalated the request to the seniors, & it will be disconnected within 48 hours. It has been 25 days from the time I have made the request. My subscriber number : [protected] Name: Sheetanshu Agarwal Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Tikona
I called Your consumer care number on 4.12.2014.Your customer care officer Indrajit Patil had assured me for the disconnection within 24 hours and when I called on 5.12.2014 another officer Mr. Charan assured me to disconnect within 48 hours. This service is not expected from a company who aims to be a national player in private ISP services. Kindly take the necessary step & solve this matter amicably.
I called Your consumer care number on 4.12.2014.Your customer care officer Indrajit Patil had assured me for the disconnection within 24 hours and when I called on 5.12.2014 another officer Mr. Charan assured me to disconnect within 48 hours. This service is not expected from a company who aims to be a national player in private ISP services. Kindly take the necessary step & solve this matter amicably.
Dear Mr. Agarwal,
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your concern, we confirm that your Tikona service has been terminated.
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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+91 22 6119 1700 [Non Technical Queries]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Dec 4, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care