Tikona — connection not working from the day first

Address:

Chennai, Tamil Nadu

I took tikona connection on 8th Feb 15, before giving payment one tikona person used to come daily for so that ilI'll take the connection, on the day of connection, he was showing me demo of speed, speed was 4mbps he did connection, connection was prorper till that, he left, after half n hr i open my laptop to user internet, network was not available i called same person he said he ll come in half n hr till 2hrs he didnt come again i called him he said he ll come in 10 mins again he didnt come for n hour, i called again he started ignoring so many times i called him but he didnt pickup. Then i called customer care they said till tomorrow ur prob ll b resolved, but they didnt send anyone, next day again i called them ur issue is not assigned to anyone, i ll assign to some one, n i got message from tikona ''Your Tikona Service Reference number 5675911 is assigned to KARTHIC at Mobile Number [protected]'' I called him many times he didnt pick up, again i called tikona, again they said its not assign to anyone, again n again i called tikona care they reply same tomorrow it ll b resolved yestetday again i got msg after raising complaint i got new msg ''Your Tikona Service Reference number 5723004 is assigned to Yogesh at Mobile Number [protected]'' I called that person he refused to come n said i ll not come, you raised complaint again i said that was really disrespectful, n called tikona care again they said till tomorrow it ll b resolved, i asked what action u ll take against that guy who refused to come they said they ll check, morning also i called them again to send some one they said they ll said today till evening. Till now no one came. its 10 days from the connection day m not able to use my internet. Y m paying money if m not able to use.if they ll not resolve it i ll raised complaint in consumer forum