[Resolved] Tikona — connection termination

sapurv

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

I don't want to comment on tikona services but the customer care service is the worst i have ever came across.
After making request several times my connection is not being disconnected and i am receiving regular calls from them for checking the connection.

I have clearly communicated for disconnecting my connection and payed complete balance last month but still i am receiving bills from them.

I again request tikona to immediately disconnect by internet connection and send me a confirmation for the same.

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Nov 18, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Oct 14, 2017

Updated by sapurv User ID-[protected]

Verified Support

Oct 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Srivastava,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.